Terms of Service & Privacy Policy

1. Acceptance of Terms

Welcome to SynkCast. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and SynkCast ("Company," "we," "us," or "our") governing your access to and use of the SynkCast desktop application, mobile companion applications, website, and all related services (collectively, the "Services").

By downloading, installing, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Services.

We reserve the right to modify, amend, or update these Terms at any time at our sole discretion. Any changes will be effective immediately upon posting on our website or within the application. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.

You must be at least 13 years of age (or the age of digital consent in your jurisdiction) to use our Services. By using our Services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

2. Description of Service

SynkCast is a desktop application that provides ultra low-latency screen casting and mirroring capabilities, allowing users to stream content from their mobile devices (Android and iOS) to their personal computers (Windows, macOS, and Linux). The Services include but are not limited to:

• Real-time screen mirroring and casting from mobile devices to desktop computers
• High-quality video streaming with support for up to 4K resolution
• Low-latency transmission optimized for gaming and content creation
• Device pairing and connection management
• Recording and streaming features
• User account management and subscription services
• Customer support and technical assistance

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice. We may also impose limits on certain features or restrict access to parts or all of the Services without liability.

The Services are provided on an "as is" and "as available" basis. We do not guarantee that the Services will be uninterrupted, error-free, or completely secure at all times.

3. User Accounts

To access certain features of our Services, you must create a user account. When creating an account, you agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information to keep it accurate and current
• Maintain the security and confidentiality of your login credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account or any other security breach
• Not share your account credentials with any third party
• Not create multiple accounts for fraudulent purposes

We reserve the right to suspend or terminate your account at any time if we reasonably believe that you have violated these Terms, engaged in fraudulent activity, or if your account has been compromised.

You may delete your account at any time through your account settings or by contacting our support team. Upon account deletion, your personal data will be handled in accordance with our Privacy Policy.

4. Subscription and Billing

SynkCast offers various subscription plans, including free trial periods and paid subscription tiers. By subscribing to a paid plan, you agree to the following terms:

4.1 Free Trial

New users may be eligible for a free trial period. The duration and features available during the trial period are determined at our sole discretion. At the end of the trial period, you must subscribe to a paid plan to continue accessing premium features. We reserve the right to modify, limit, or discontinue free trial offers at any time.

4.2 Subscription Plans

Paid subscriptions are billed on a recurring basis (monthly or annually, depending on the plan selected). By subscribing, you authorize us to charge your designated payment method for the subscription fee at the beginning of each billing cycle.

4.3 Payment Processing

All payments are processed through our third-party payment processor, Razorpay. By making a payment, you agree to Razorpay's terms of service and privacy policy. We do not store your complete payment card information on our servers.

4.4 Price Changes

We reserve the right to change subscription prices at any time. Any price changes will be communicated to you in advance and will take effect at the start of your next billing cycle. Your continued use of the Services after a price change constitutes your acceptance of the new pricing.

4.5 Failed Payments

If a payment fails, we may attempt to charge your payment method again. If payment continues to fail, your subscription may be suspended or downgraded until payment is successfully processed.

6. Acceptable Use Policy

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Services for any illegal, unauthorized, or fraudulent purpose
• Violate any applicable laws, regulations, or third-party rights
• Transmit or stream any content that is illegal, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable
• Infringe upon any intellectual property rights, including copyrights, trademarks, or patents
• Attempt to gain unauthorized access to our systems, networks, or other users' accounts
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the application
• Modify, adapt, or create derivative works based on the Services
• Remove, alter, or obscure any proprietary notices or labels on the Services
• Use the Services to transmit malware, viruses, or any malicious code
• Interfere with or disrupt the integrity or performance of the Services
• Use automated systems, bots, or scripts to access the Services
• Resell, sublicense, or redistribute the Services without our express written consent
• Use the Services to stream copyrighted content without proper authorization
• Circumvent any technical measures we use to provide the Services

We reserve the right to investigate and take appropriate legal action against anyone who violates this provision, including removing content, suspending or terminating accounts, and reporting violations to law enforcement authorities.

7. Intellectual Property Rights

The Services, including all content, features, functionality, software, designs, text, graphics, logos, icons, images, audio, video, and other materials (collectively, "Content"), are owned by SynkCast or its licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the application on devices you own or control, solely for your personal, non-commercial use.

This license does not include the right to:

• Modify or copy the materials except as expressly permitted
• Use the materials for any commercial purpose
• Transfer the materials to another person or mirror the materials on any other server
• Attempt to decompile or reverse engineer any software contained in the Services

All trademarks, service marks, trade names, and logos displayed on the Services are our property or the property of their respective owners. You may not use any of these marks without prior written permission.

8. Disclaimers

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Services will meet your specific requirements or expectations
• The Services will be uninterrupted, timely, secure, or error-free
• The results obtained from using the Services will be accurate or reliable
• The quality of the Services will meet your expectations
• Any errors in the Services will be corrected

You acknowledge that streaming quality, latency, and performance may vary based on factors outside our control, including but not limited to your internet connection, network conditions, device capabilities, and third-party services.

Any material downloaded or otherwise obtained through the use of the Services is done at your own discretion and risk. You are solely responsible for any damage to your computer system or mobile device or loss of data that results from downloading any such material.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SYNKCAST, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, data, or goodwill
• Cost of procurement of substitute services
• Business interruption
• Personal injury or property damage
• Any other intangible losses

ARISING OUT OF OR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES EXCEED THE AMOUNT PAID BY YOU TO US DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

10. Termination

We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason, including but not limited to:

• Breach of these Terms
• Fraudulent, abusive, or illegal activity
• Non-payment of subscription fees
• Extended periods of inactivity
• Requests by law enforcement or government agencies
• Discontinuation or material modification of the Services

Upon termination:

• Your right to use the Services will immediately cease
• You must uninstall and destroy all copies of the application in your possession
• All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability

If your account is terminated for violation of these Terms, you are not entitled to any refund of subscription fees.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the Services shall be resolved through binding arbitration in accordance with applicable arbitration rules.

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to a jury trial and agree that you will not seek to participate in any class action lawsuit against us.

Notwithstanding the foregoing, we reserve the right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property rights.

12. Introduction

This Privacy Policy explains how SynkCast ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our desktop application, mobile companion applications, website, and related services (collectively, the "Services").

We are committed to protecting your personal information and your right to privacy. By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you have any questions or concerns about this policy or our practices, please contact us.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

13. Information We Collect

13.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you register for an account, subscribe to our services, or contact us. This information may include:

• Account Information: Name, email address, username, and password when you create an account.
• Payment Information: Billing address, payment card details (processed securely through our payment processor Razorpay), and transaction history.
• Profile Information: Display name, profile preferences, and any other information you choose to provide.
• Communication Data: Information you provide when you contact our support team, respond to surveys, or communicate with us through any channel.

13.2 Information Collected Automatically

When you use our desktop application and Services, we automatically collect certain information about your device, usage patterns, and interactions. This includes:

• Device Information: Hardware model, operating system version (Windows, macOS, Linux), unique device identifiers, screen resolution, and system configuration relevant to application performance.
• Usage Data: Information about how you use our application, including features accessed, session duration, streaming quality settings, connection statistics, and performance metrics.
• Log Data: IP address, browser type (for web services), access times, pages viewed, and referring URLs.
• Crash Reports: Technical information about application crashes, errors, and diagnostic data to help us improve stability and performance.
• Network Information: Connection type, latency measurements, and bandwidth statistics to optimize streaming performance.

13.3 Information from Third-Party Services

If you choose to sign in using third-party authentication providers (such as Google), we may receive information from these services according to their privacy policies. This typically includes your name, email address, and profile picture.

14. Analytics and Tracking Technologies

We use various analytics tools and tracking technologies to understand how users interact with our Services. This helps us improve our application, fix bugs, and enhance user experience.

14.1 Analytics Services We Use

• Firebase Analytics: We use Google Firebase Analytics to collect usage statistics, understand user behavior, measure app performance, and track feature adoption. Firebase may collect device identifiers, usage data, and crash reports.
• Google Analytics: Our website uses Google Analytics to analyze visitor traffic, understand user journeys, and improve our marketing efforts.
• Firebase Crashlytics: We use Firebase Crashlytics to automatically collect crash reports, stack traces, and diagnostic information when the application encounters errors.
• Performance Monitoring: We monitor application performance metrics including startup time, frame rates, network latency, and resource usage to optimize the user experience.
• Event Tracking: We track specific user actions and events within the application to understand feature usage and improve the user experience.

14.2 Cookies and Similar Technologies

Our website and web-based services use cookies and similar tracking technologies to:

• Maintain your session and authentication state
• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve our Services and user experience
• Deliver relevant marketing communications

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our Services.

15. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our desktop application and related services, including screen casting, streaming, and device synchronization features.
• Account Management: To create and manage your account, process subscriptions, handle payments, and maintain your service preferences.
• Communication: To send you service-related notifications, updates, security alerts, and support messages. We may also send promotional communications with your consent.
• Analytics and Improvement: To analyze usage patterns, diagnose technical issues, develop new features, and improve the overall performance and user experience of our Services.
• Security: To detect, prevent, and address fraud, unauthorized access, and other illegal activities, as well as to protect the security and integrity of our Services.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
• Customer Support: To respond to your inquiries, resolve issues, and provide technical assistance.
• Personalization: To personalize your experience and provide content and features tailored to your interests.

16. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who provide services on our behalf, including payment processing (Razorpay), cloud hosting (Firebase/Google Cloud), analytics, and customer support tools. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
• With Your Consent: We may share your information for other purposes with your explicit consent.
• Aggregated Data: We may share aggregated, anonymized data that cannot reasonably be used to identify you for research, marketing, analytics, and other purposes.

17. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Secure authentication mechanisms including password hashing
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data
• Secure cloud infrastructure provided by Google Cloud Platform
• Encrypted local storage for authentication tokens on your device

Your data is stored on secure servers provided by Google Firebase and Google Cloud Platform, which maintain industry-leading security certifications and compliance standards.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security measures.

18. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Data: Retained for as long as your account is active and for a reasonable period thereafter (typically 30 days) to comply with legal obligations and resolve disputes.
• Payment Records: Retained as required by tax and financial regulations (typically 7 years).
• Usage Analytics: Aggregated and anonymized data may be retained indefinitely for analytical purposes.
• Support Communications: Retained for a reasonable period (typically 2 years) to improve our services and for reference in case of future inquiries.
• Crash Reports: Retained for up to 90 days for debugging purposes, then deleted or anonymized.

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes.

19. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Opt-Out: Opt out of marketing communications at any time by clicking the unsubscribe link in our emails or adjusting your account settings.
• Withdraw Consent: Withdraw consent for data processing activities based on consent.
• Object: Object to the processing of your personal information in certain circumstances.
• Restrict Processing: Request restriction of processing of your personal information.

To exercise these rights, please contact us using the information provided in the Contact section below. We will respond to your request within the timeframes required by applicable law.

20. Desktop Application Specific Privacy

Our desktop application has specific privacy considerations that users should be aware of:

• Screen Content: The application captures and transmits screen content from your mobile device to your PC. This content is transmitted directly between your devices using peer-to-peer connections when possible and is not stored on our servers. We do not access, view, or record the content you stream.
• Local Storage: The application stores certain data locally on your device, including:
  • Authentication tokens (encrypted using electron-store)
  • Application preferences and settings
  • Connection history and paired devices
  • Cached data for performance optimization
• Network Communication: The application establishes connections between your devices for streaming. Connection metadata may be processed by our servers for device discovery and pairing, but the actual streamed content travels directly between your devices.
• Automatic Updates: The application may check for and download updates automatically. This process sends version information and basic device information to our servers to determine update availability.
• Background Processes: When running, the application may collect performance metrics, usage statistics, and crash reports to improve service quality. You can view and control these settings in the application preferences.
• System Access: The application requires certain system permissions to function, including network access, display capture capabilities, and audio routing. We only request permissions necessary for the application's core functionality.

21. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Service, Privacy Policy, or our data practices, please contact us:

We will respond to your inquiry within a reasonable timeframe (typically within 30 days) and work to address your concerns promptly.